Frequently Asked Questions

How do I book an appointment?

An appointment is required to receive services at 212 Mental Health. If you wish to become a client, you can contact us to start the intake process. One of our team members will then complete a brief telephone intake with you to gather some basic information about the type of help that you’re seeking. If our clinic is a good fit for you, we’ll book your first session with one of our clinicians. If we cannot currently accommodate you, we can add you to our waiting list. 

Do I require a doctor’s referral?

You don’t need a doctor’s referral to receive services at our clinic, and you can contact us directly to start the intake process. However, it’s often helpful for us to work with any physicians (family doctor, psychiatrist, and/or pediatrician) who provide care for the young person. This is especially true if the young person is being prescribed medication to treat a mental health problem or if they have a medical condition that impacts their daily functioning. 

How much do your services cost?

We set our fees using the guidelines established by the Ontario Psychological Association. The current rate is $200 per hour-long session.

How does payment work?

Payment for our services is made through e-transfer at the end of your appointment. Unfortunately, we don’t accept credit cards at this time. 

Please note that mental health services are NOT covered by OHIP. We’ll provide you with an emailed receipt that you can use for insurance purposes or tax deductions. 

Do you offer in-person or virtual appointments?

Yes, both in-person and virtual appointments are possible. Youth and family preferences and availability will be taken into account at the time of booking.

What are your public health protocols?

We take concerns related to communicable and infectious diseases seriously and so we comply with all public health guidelines that are in place to protect the well-being of people in our community. Depending on current public health indicators, this may mean a return to virtual-only sessions for a time. Youth and/or families are not currently required to use a mask or facial covering when accessing in-person services at our clinic, though they may choose to do so if preferred.

Do you provide immediate assistance during a crisis?

We’re not immediately available to respond during a crisis. Young people and their families who are in crisis should use a crisis service (see below for phone numbers), call 911, or go to the nearest hospital.

Crisis Telephone Numbers:

Kids Help Phone: 1-800-668-6868
Good2Talk Helpline: 1-866-925-5454 (for university/college students)
Crisis Outreach and Support Team (COAST): 1-844-972-8338 


212 James Street South, Suite 100, Hamilton, ON, L8P 3A9